West Shore Tahoe | Truckee | Tahoe City | Incline Village | Crystal Bay
Privacy Policy
01
Cancellation Policy
1.1 Proper notice of cancellation is no less than 24-48 hours prior to the start of a scheduled cleaning.
1.2 If a cleaning is cancelled in less than 24-48 hours prior to a scheduled cleaning, but rebooked within the next 7 days, the client will be billed for 1/3 of the full rate.
1.3 If a cleaning cannot take place due to a reason such as no snow removal done on property, no key or client scheduled on the wrong day, the cleaning will automatically be cancelled, and the client will be billed for the full rate.
03
Billing
3.1 A repeat client will receive the invoice at the end of each cleaning.
3.2 A new client will receive the invoice prior to the first cleaning. Payment is due no later than 48 hours prior to the first cleaning.
3.3 Payment is due in full within 1 week of client receiving the invoice.
3.4 A penalty of $50 will be added to the bill for every week that payment is late/unpaid.
02
Request to Schedule
2.1 Proper notice to request a cleaning is no less than 72 hours.
2.2 We may accept a last-minute request, but it is not guaranteed.
2.3 Additional requests must be made no less than 24-48 hours prior to a scheduled cleaning and must be approved to be guaranteed.
04
Rental Homes - Checkout and Late Checkouts
4.1 The client will be charged a fee of $85 for guests who depart late which delays the cleaning team.
4.2 The cleaner will knock on the door and notify the guest(s) about checkout time and that they need to get started cleaning right away.
4.3 Please note, the house must be vacant for the cleaning team to enter and begin working in rental homes.
4.4 The cleaning team will wait a maximum of 30 minutes for the late guests to depart.
4.5 If the guest(s) do not leave within 30 minutes the cleaning will automatically be cancelled and the client will be billed for the full rate.
SATISFACTION GUARANTEE
When inquiring about cleaning services you will receive a detailed list of information on what to expect during a cleaning. To guarantee the follow through of additional requests please ask no less than 24-48 hours prior to the cleaning. If we fail to meet your expectations based on information we provided, a reasonable discount will be applied to your bill based on the areas that were not satisfactory. You may prefer giving us the opportunity to fix the issue in which case we appreciate your patience.
PET FEE
Vacation homeowner clients will be billed a fee of $15 per cleaning when a pet has stayed in the home.
A pet fee may already be included in your rate in which case an additional fee will not apply.
LAUNDRY
We do not remove laundry from the home.We do not provide soap for washing the laundry so please have that well stocked.On average, there are about 2-3 full loads of laundry per cleaning. If this amount is exceeded, we will bill an additional $15 per load.